All YOUR QUESTIONS ANSWERED FROM THE FLOOR WIZARDS
The FAQ’s about carpet, floor and upholstery cleaning
Q Will I really get any benefits from having my carpets deep cleaned?
A Yes. You will only scratch the surface with domestic vacuuming and carpet washing appliances. With commercial level cleaners all of the dirt, grime, dust, mites and bacteria are removed. Ideally your carpets should be cleaned every 12 to 18 months.
Q I have a lot of valuables in my home and my furnishings and carpets were quite expensive, are you insured in case you damage or break them?
A We carry full third party liability insurance.
Q I have several children, a dog and two cats; will the chemicals in your cleaning products be dangerous to them?
A The short answer is “No.” All the products we use are safe for humans and animals.
Q Because of our work and family commitments it would be impossible to clean during the week, can you clean at hours convenient to us?
A We offer to clean your items at any hour that is suitable to you, AND before you ask, WE CHARGE NO EXTRA FOR THIS EXCEPTIONAL SERVICE. (Sorry to shout)
Q I am being put-off from having my carpets and upholstery cleaned because I have a lot of furniture and ornaments. I would find it very difficult to move it all out the way so you can clean?
A Although we do appreciate you moving all valuable and small objects before we clean, we will move larger items ourselves or work around them in situ. We will protect all furniture that come into contact with wet carpets. Once the carpets are dry you can safely remove the protection.
Q Will my carpet shrink when cleaned?
A The majority of carpets will not shrink if properly fitted and your carpet cleaning company uses the correct method of cleaning. Our technicians will assess the carpet prior to cleaning to ensure shrinkage does not happen.
Q I have a few bad stains on my carpet will they definitely be removed?
A Unfortunately we cannot guarantee that all stains will be removed. It very much depends on what the carpet is made from and what caused the stains in the first place. Sometimes they are immovable.
Q Will I be walking around on wet carpets for weeks?
A No, we use techniques that keep water usage to a minimum. Once the cleaning has finished we use special fans that reduces drying time to just a few hours.
Q My carpets have a stain guarding protection on them, so you will not be able to clean them?
A Although stain protection is very good, we re-apply it once we have finished cleaning, it does not last forever. As life goes on your stain protection will start to reduce, so re-applying is a sensible option.
Q What areas do you cover? – Click here for the areas
If you have any other questions we have not answered here please call us on 01908 410004 and we will do our best to give you an answer.